Refund and Return Policy:
Thank you for choosing Abashandmade for your product purchases. We aim to provide you with the best quality and service. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent refund and return policy to ensure your satisfaction.
1. Eligibility:
– Returns are accepted within 30 days from the date of purchase.
– The item must be unused, in its original condition, and in the original packaging.
2. Return Process:
– To initiate a return, please contact our customer service team at info@abashandmade.com. Provide your order number and a brief description of the reason for return.
– Our customer service team will guide you through the return process and provide you with a return authorization number (RA#).
– Please clearly mark the RA# on the outside of the package when returning the item.
3. Return Shipping:
– The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
– We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refund Process:
– Once we receive the returned item and confirm its eligibility, we will process the refund to the original payment method.
– Refunds will be processed within 8 days after receiving the returned item.
5. Exchange:
– If you would like to exchange your item for a different size, color, or style, please contact our customer service team for assistance. Additional shipping charges may apply.
6. Non-Returnable Items:
– Certain items, such as abas kit, are non-returnable unless they are defective.
– Personalized or custom-made items cannot be returned or refunded unless they have a manufacturing defect.
Please note that our refund and return policy applies to purchases made directly from Abashandmade. If you have any questions or concerns regarding our policy, please contact our customer service team for assistance.
We appreciate your support and value your satisfaction as our customer. Your feedback helps us improve our products and services. We look forward to continuing to serve you with exceptional handmade products.
[Abashandmade, 16529 NW 4TH ST Pembroke Pines, Florida, +1 (954)512 8255]
Need help?
Contact us at info@abashandmade.com for questions related to refunds and returns.